Rooms Divison Program

The opportunities for training are found in the Housekeeping department  within a variety of divisions.  The following program reflects the trainee’s expressed desire to focus in these areas as well as develop an applied mastery of basic business principles of hotel operations. The training is to provide knowledge of how each front and back of the house room department works together to deliver an outstanding product through the use of the Best Western training materials, close supervision with each department manager and effective departmental training, become acquainted with the over-all operational procedures and standards of the two division. The purpose of the program is to develop the trainee’s skills and knowledge within a Resort’s operations.  This includes development of supervisory skills in the later part of the training program.  Through exposure to key departments and introductory supervisory skills, the trainee will gain significant first hand knowledge of the role of each department, of their interdependence, and the responsibilities of a team member in each position.  In addition, the trainee will be exposed to the management techniques and policies utilized in the United States and be able to benefit from this challenging experience. 

Under direct guidance and continued mentorship, learn and practice the following skill sets:
* Housekeeping department procedures and positions. Stocking, reordering and communication within the housekeeping department.                                                                                                                                                                               

* Housekeeping’s standards for the cleanliness of public areas within the hotel.  Effective communication between management and staff.                                                                                                                                                                                   

* Leadership and responsibility, two essential skill sets for a manager.                                                                                        

* All aspects of supervising staff, including hiring and training of new employees.                                                                         

* Enforce health, safety and sanitation requirements as well as hotel policies and apply these standards throughout the training program.                                                                                                                                                                                   

* The financial aspects of the housekeeping department.

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Contact Us        -        Phone: +1-646-241-5270      -        Fax: +1-815-461-7281       -        www.ms2kcareermanagement.com            -        New York