Front Desk Program

The objective of this program is to provide trainees with an opportunity to participate in on the job training programs and return home to share their experiences and encourage Americans to participate in similar training opportunities in other countries.
  The training program provides participants ongoing training under the supervision of an experienced manager.  The participant’s training will include on the job training, observational methods, research, and interaction with staff and guests alike.  The trainee will observe and participate in given tasks demonstrated by experienced workers for the purpose of acquiring competency in such tasks.  Trainee will shadow front office agents and the manager in order to obtain a general understanding of the front office functions. The trainee will further develop skills which will allow them to meet the host company’s standards for guest registration. The front office will have a reference guide for the trainee to use as a further training.   

Through departmental meetings and training sessions conducted by the Front Office Manager, the trainee will continue to learn the different aspects of the front office.    Trainee will learn time management skills required for the check in and check out process for small and large groups. 
The front office manager will assist the trainee to develop supervisory skills required to effectively lead support staff in the front office department.  The front office manager will show and will guide the trainee through a sold out situation and will show them the proper way to discuss these situations with a guest. The front office staff and manager will teach the trainee how to develop effective responses to guests’ needs and how to handle all types of situations, as outlined by the host company’s standards, to ensure that excellent guest service is provided.  Trainee will learn the front office computer systems and will successfully be able to perform all operations such as posting a reservation, folio audits, posting payments and credits, and how block and how to change rooms in the sys tem.  
Under direct guidance and continued mentorship, learn and practice the following skill sets:

All methodologies of booking and tracking hotel reservations throughComputerized systems. Handling internal and external calls. Being an efficient bell attendant. Effective communication with both customers and staff. Standards for maintenance of health and safety in the workplace.  Financial reporting, forecasting, and account reconciliation. Seeking and providing information regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, religious worship, cultural activities, shopping, floral services, and other services. All the operational departmental standards. Standards for maintenance of health and safety in the workplace. Use of all the cleaning supplies and safety standards used within the housekeeping department. Leadership skills, including determining and managing staffing needs. Proper procedure to train and evaluate employees.

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Contact Us              -        Phone: +1-646-241-5270      -       Fax: +1-815-461-7281     -      www.ms2kcareermanagement.com            -        New York